FAQ
xbazi FAQ — Answers to All Your Questions
Find detailed answers to the most common questions about deposits, bonuses, security and verification — all on one page.
It is natural to have questions while playing on xbazi. What are the rules for depositing money, how do bonuses work, how do I keep my account secure — straightforward answers to all these questions are arranged below in four separate sections. Each answer is written with Bangladeshi players in mind, so you can make quick decisions and have a smooth experience on xbazi.
All FAQs
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Stay Safe
A strong password should have at least 12 characters — use uppercase letters, lowercase letters, numbers and special characters (@, #, ! etc.) together. Avoid easy combinations like your own name, date of birth or "123456". Keep a separate password for each platform and change it regularly — this is the most effective way to keep your xbazi account secure.
Change your password immediately and notify the xbazi support team. Contact support at [email protected] or through 24/7 live chat. The team will review recent login activity on the account and, if necessary, temporarily lock the account and start an additional verification process to keep your funds safe.
Never. xbazi or any other legitimate organisation will never ask for your bKash PIN, Nagad PIN, Rocket PIN or OTP over the phone or in chat. If someone claims to be an xbazi representative and asks for this information, hang up immediately and report it to [email protected]. This is a clear sign of fraudulent activity.
Always check the URL in your browser's address bar — the correct address is xbazi.lat. Scammers often use domains that look similar (such as "xbaz1.com" or "xbazi-bd.net"). Look for "https://" and the padlock icon to confirm a secure connection. Instead of logging in through social media or unfamiliar links, type the address directly into your browser.
Yes. xbazi uses SSL (Secure Sockets Layer) encryption technology, which keeps your login details, transaction information and personal data fully protected during transfer. This is the same type of security used in the banking sector, so your information cannot reach third parties during any session.
Deposits
xbazi currently accepts five payment methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major banks in Bangladesh are supported, including Dutch-Bangla Bank, BRAC Bank and Islami Bank. Deposit confirmation is generally quick for each method.
After logging into xbazi, go to the deposit option and select bKash. Send money from your bKash app to the payment number shown and enter your xbazi account ID in the reference box. Once the payment is complete, enter the transaction ID on the xbazi dashboard — your balance will be updated. The whole process usually takes just a few minutes.
The minimum deposit amount at xbazi is ৳500. This is the same for all payment methods — whether you use bKash, Nagad, Rocket, Upay or bank transfer, you can start depositing from a minimum of ৳500. This allows new players to start playing with a smaller investment.
xbazi does not charge any processing fee on deposits. However, your payment method (such as bKash or Nagad) may deduct its own service charge — this depends on the policy of the relevant payment provider. Check the applicable charges in your mobile banking app before making a deposit.
Bonuses & Offers
Yes, there is an option to cancel a bonus, but only if no bets have already been placed using the bonus. Cancelling a bonus will remove the bonus amount from your account and only your original deposit amount will remain. To find out more or to request a cancellation, contact us via live chat or at [email protected].
The welcome bonus is added automatically when you make your first deposit. xbazi offers a 120% first-deposit bonus, up to a maximum of ৳5,000. For example, depositing ৳1,000 gives you a ৳1,200 bonus — bringing your total balance to ৳2,200. And depositing ৳10,000 gives you a ৳5,000 bonus, making the total ৳15,000.
A wagering requirement is a set multiplier indicating how many times you must bet the bonus amount before you can withdraw it. At xbazi this is 10x — calculated only on the bonus amount, not on the deposit. Example: if you receive a ৳1,200 bonus, you must complete ৳1,200 × 10 = ৳12,000 in bets before you can withdraw winnings from the bonus.
Generally, slots, fishing games and most casino games contribute fully towards the wagering requirement. However, certain specific games may contribute partially or may be excluded. Check xbazi's terms and conditions page for the exact list, or ask in live chat — the support team will be able to provide accurate information.
No. The welcome bonus is available only once per player — at the time of the first deposit. Attempting to claim the bonus by opening multiple accounts is a violation of xbazi's policies and may result in account suspension. Separate offers and VIP benefits are available for regular players beyond the welcome bonus.
Verification & Documents
A National ID card (NID) is the easiest and most quickly accepted document. A passport and driving licence are also accepted. Submit clear photos or scans of both the front and back of the document. Make sure the image is not blurry, all information is clearly visible and the document has not expired.
This is an important security measure to prevent fraud and money laundering. xbazi wants to ensure that funds are going to the correct owner. If the account name and the payment method name do not match, the withdrawal process may be blocked. So please use your real name when registering.
Verification is typically requested before the first withdrawal, when a transaction exceeds a certain amount, or when unusual activity is detected on the account. In some cases it may also be requested within a few days of registration. Completing verification in advance prevents any delays with withdrawals later.
Yes. All identity documents submitted to xbazi are stored on encrypted servers and used solely for the specific purpose of verification. This information is not sold or shared with any third party. You can find details on how personal information is handled in xbazi's privacy policy.
Rejection usually happens when the image quality is poor or the document details are unclear. In this case, take a clear photo of the document in good lighting and resubmit. If it is rejected repeatedly, email [email protected] or report the issue in live chat — the support team will assist you step by step.
Still have questions? We're here.
The xbazi support team is ready to help in both Bengali and English, seven days a week, twenty-four hours a day. Contact us via live chat or write to us by email — choose whichever is convenient for you.