xbazi Privacy Policy
Your personal information matters to us. This policy sets out clearly how xbazi collects, uses, and protects your data.
Data Collection
We only collect what's necessary — your name, contact details, and payment information.
SSL Protection
All your data is kept fully secure through SSL encryption.
No Third Parties
Your information is never sold to any third-party advertisers.
Your Rights
You always have the right to access, correct, or delete your own data.
1. Introduction & Scope
This Privacy Policy ("Policy") applies to the xbazi platform ("we", "our"). It describes what personal information we collect when you use xbazi's website and services, why we collect it, how we use it, and what steps we take to protect your data.
xbazi operates as an online entertainment and gaming platform for users in Bangladesh. By accessing our platform or using any of our services, you are considered to have agreed to the terms of this Policy. We ask that you read this Policy carefully before using our services.
This Policy works in conjunction with the Terms & Conditions and Responsible Gaming policy. It is advisable to read each document separately.
2. What Information We Collect
We collect information from you in various ways. The details are described below:
2.1 Registration & Account Information
When you create an account on xbazi, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID number or other government-issued ID details (for verification purposes)
- Your chosen username and password (stored in encrypted form)
2.2 Financial Information
To process transactions, we collect:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (where applicable)
- Deposit and withdrawal transaction history
Important: We never store your full payment card number. All financial information is secured through industry-standard encryption.
2.3 Automatically Collected Information
When you use our platform, the following technical information is collected automatically:
- IP address and device type
- Browser type and version
- Time spent on the platform and pages visited
- Cookies and similar tracking data
2.4 Gaming Activity
To improve our service quality and ensure responsible gaming, we collect:
- Gaming history and bet types
- Session duration and frequency
- Preferred game categories and providers
3. Purpose of Data Use
xbazi uses collected information for specific and legitimate purposes. The main purposes are described below:
3.1 Service Delivery & Operations
- Creating, verifying, and managing your account
- Processing deposits and withdrawals
- Providing gaming services without interruption
- Delivering bonuses, promotions, and rewards
3.2 Security & Fraud Prevention
- Verifying account identity
- Detecting and preventing fraud, money laundering, and other illegal activity
- Monitoring multiple accounts or suspicious activity
3.3 Customer Support
- Responding to your complaints and questions
- Resolving technical issues
- Providing assistance via live chat and email
3.4 Responsible Gaming
- Identifying signs of excessive gaming
- Enabling limit-setting or account closure where needed
- Providing protective information and guidance
3.5 Platform Improvement
- Analyzing and enhancing the user experience
- Testing and launching new features
- Sending relevant information and notifications (subject to your consent)
4. Disclosure to Third Parties
xbazi does not sell or rent your personal information to any third party. However, information may be disclosed in certain circumstances:
4.1 Service Providers
We work with trusted third parties to operate our services — such as payment processors (bKash, Nagad, Rocket, Upay, and banking partners). These organizations may only use the information for their designated tasks and are required to follow our guidelines.
4.2 Legal Obligations
We may disclose information where required to comply with applicable laws in Bangladesh, court orders, or instructions from a competent authority.
4.3 Business Transfers
In the event of a company merger, acquisition, or asset sale, user data may be transferred. We will notify you in advance in such circumstances.
4.4 What We Do Not Do
- Your information is never sold or provided to advertisers
- Your personal information is never shared with unrelated third parties
- Marketing messages are never sent without your permission
5. Cookies & Tracking Technologies
The xbazi website uses cookies and similar technologies to help improve your browsing experience.
5.1 Types of Cookies We Use
Essential Cookies: These are required for the core functionality of the platform. They are necessary for maintaining login status, security verification, and session management.
Always Active
Functionality Cookies: These remember your preferences — such as language selection, theme preference, and various settings from previous sessions.
Optional
Analytics Cookies: These collect information about how the platform is used — which pages are visited most, and where users encounter difficulties. This information is used to improve service quality.
Optional
5.2 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may affect some platform functionality.
6. Data Security Measures
xbazi has implemented industry-standard technical and operational measures to protect your data:
- SSL/TLS Encryption: All data transmitted through our website and applications is secured with SSL/TLS encryption, protecting your information from third parties.
- Secure Data Storage: Your data is stored in encrypted form on secure servers. Passwords are never stored in plain readable form.
- Access Controls: Only authorized staff can view your data, and only for a necessary reason. All access is logged and regularly monitored.
- Regular Security Audits: We regularly test the security of our systems, identify vulnerabilities, and resolve them promptly.
- Two-Factor Authentication: Two-Factor Authentication (2FA) is available to enhance account security.
Transmitting data over the internet is not entirely risk-free. However, we are committed to ensuring the highest level of technical protection.
7. Data Retention Period
xbazi retains your data only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations:
7.1 Active Accounts
While your account is active, we retain your data in full. This is necessary to deliver services, ensure security, and meet legal requirements.
7.2 After Account Closure
Even after an account is closed or deactivated, we may retain certain data:
- Financial transaction records — for legal and accounting requirements
- Fraud prevention-related data — for future protection
- Records of communications related to dispute resolution
7.3 Data Deletion Requests
Where there is no legal obligation to retain it, you may request that we delete your data. We will review your request and respond within a reasonable time.
8. Your Rights & Controls
As a user of xbazi, you have the following rights over your own data:
You have the right to know what information we hold about you and to receive a copy of it.
You have the right to request correction of any inaccuracies in your information.
Where there is no legal obligation to retain it, you have the right to request deletion of certain data.
In certain circumstances, you have the right to request that processing of your data be restricted.
To exercise these rights, please contact us. We will review your request and respond within a reasonable time.
9. Privacy Protection for Minors
xbazi's services are intended solely for individuals aged 21 and above. We do not knowingly collect information from any minor.
Age is verified at the time of registration. If we become aware that a minor is using our platform, we will immediately close their account and delete any collected data.
If you believe that a minor has created an account on our platform, please contact us immediately.
10. Policy Changes & Updates
Our services and technology may change over time. This privacy policy may change accordingly. We will notify you of changes in the following ways:
- By publishing the updated policy on the website
- By sending a notice to your registered email
- Via notification when logging into the platform (for important changes)
If you continue to use the platform after changes are made, you will be considered to have accepted the revised policy. If you have any objections, you may request to close your account after the update.
11. Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact xbazi's support team. We provide assistance in both Bengali and English:
We are committed to responding to your privacy-related requests. After verifying your identity, we will reply within a reasonable time.